Refund policy

[PINNACLE HAWAII] Return & Cancellation Policy

Thank you for shopping with us! We strive to provide you with the best products and customer service. If you're not fully satisfied with your purchase, we’re here to help. Please read through our Return and Cancellation Policy below.

Returns

  • We accept returns within 30 days of the purchase date.
  • To be eligible for a return, items must be unused, in original condition, and in the original packaging (if applicable).
  • Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

How to Return an Item

  1. Contact us at [pnclhawaii@gmail.com] within 30 days of receiving your item to start the return process. Please include your order number and the reason for the return.
  2. After your return request is approved, we’ll send you return instructions or a shipping label (if applicable).
  3. Please pack the item securely and include your receipt or proof of purchase.
  4. Once we receive the returned item, we will inspect it and process your refund.

Refunds

  • Refunds will be issued to the original payment method once we have received and inspected the returned item.
  • Please allow 7-10 business days for your refund to appear in your account, depending on your payment method.
  • Shipping costs are non-refundable, except in cases where the item is defective, damaged, or incorrect.

Exchanges

  • We accept exchanges within 30 days of the purchase date.
  • To be eligible for an exchange, items must be unused, unwashed, in original condition, and in the original packaging (if applicable).
  • Customers are responsible for exchange shipping unless the item is defective, damaged, or incorrect.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [Pinnaclehawaii@gmail.com] with a photo of the damage or defect.
  • Follow the return policy to issue a return.
  • We will provide a replacement or a full refund at no additional charge.

Cancellations

  • Orders may be cancelled prior to being issued a shipping label for a full refund. After 24 hours, we begin processing your order, and cancellations will no longer be possible.
  • To cancel your order, please contact us as soon as possible at [insert email/phone number] with your order number.
  • If the item has already been shipped, you will need to follow the return process instead.

Shipping Costs

  • Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.
  • We offer free return shipping on defective or incorrect items.

Final Sale Items

  • Items marked as "Final Sale" or "Sale" are non-returnable and non-refundable.

Policy Updates

  • We reserve the right to modify or update this policy at any time. Any changes will be posted on our website and will apply to purchases made after the update.

Thank you for supporting Pinnacle Hawaii! If you have any questions about our Return & Cancellation Policy, feel free to contact us at [pnclhawaii@gmail.com].